Softlink's Managed Service Program

Softlink's Service Program is designed to help you with the day-to-day challenges of supporting, maintaining or recovering your IT Systems.

Through a combination of services and documentation you'll get expertise that helps you manage a wide range of IT Systems. A Service Program will help you control costs ,Obtain flexibilty, access and gain expertise, work to known standards and improve user satisfaction

MINIMISE YOUR IT DOWNTIME AND FAILURES

We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support.

Our Recovery services provide you with the comfort of knowing the most cost effective recovery plans are in place should something go wrong.

REDUCE YOUR IT SUPPORT COSTS

We help you to control and optimise costs while getting the service levels and expertise you need. Proactive Maintenance services help to reduce expensive downtime and repair costs by ensuring your IT Systems are up-to-date and run efficiently.

Softlink will take care of the management overhead and costs needed to deliver you with skilled IT professionals who'll meet your specific technical requirements.

FIXED FEE IT MANAGEMENT

Our Fixed Managed Service fees deliver a predictable cost for supporting your IT systems. Have piece of mind knowing exactly how much you will pay each month for your IT support no matter how many IT problems you have.

Softlink Managed Services Options

Our focus is to keep your IT systems operational, available and secure so that you can concentrate on your business

TOTAL MANAGEDED SERVICES

Management encompasses a full support service. Proactive maintenance, detected issues and all on-site support are addressed as part of the flat monthly fee and will not be charged to you. This truly aligns Softlink and your interests— a smoothly running IT system with no issues.

MONITORING SERVICES

Monitoring ensures the most important functions and areas of your IT systems are running as expected. If an issue is detected and proactive maintenance and support are required to head off a problem before it impacts your business, you will be notified by SoftLink of the required work to address the issue. Any support services will be billed at standard Time and Materials rates.

Managed Services Features

REMOTE MONITORING

We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to our Operations Centre over a secure connection.

PROACTIVE SUPPORT

When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.

REMOTE DESKTOP CONTROL

When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.

SECURITY AND ANTI VIRUS MANAGEMENT

We automatically detect missing security patches or failed anti virus systems. Missing patches or antivirus issues can be ad- dressed remotely and out of hours ensuring you are not exposed to possible Virus or Hacker attacks.

BACKUP MONITORING

Our monitoring systems will ensure your important business data is being successful backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.

INVENTORY MANAGEMENT

Get an up-to-date view of the hardware and software in use across your business. Track software licensing, installation dates, locations and managed device hardware configurations.

REPORTING

Report on our levels of response to various IT Incidents and system health (performance, availability, security, software licensing, etc). We will deliver periodic reports that outline the results and value you are receiving through Softlink Managed Services.